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Frequently Asked Questions

Orders & Shipping

All orders will be processed in 0-3 business days.

Once your order has shipped, it will take approximately 1-5 business days to arrive, depending on the shipping method selected at checkout.

*Our business days are Monday through Friday and we are closed on all federal holidays.

If you have specific date your purchase is needed by, please list it in the “order notes” section in your cart or send us an email at hello@tabijetsets.com.

We will try our very best to deliver by that date. Please note that unforeseen circumstances can occur, therefore we cannot guarantee arrivals ON a specific date and need-by dates are not guarantees.

At this time, we ship to all 50 states in the U.S. (not including U.S. territories and military addresses). However, we do hope to expand to other areas in the future!

Most hotels will accept shipments for guests staying on premises. We suggest that you call the hotel to inquire prior to placing the order.

Tabi Jet Sets does not take on the responsibility of verifying shipping addresses, including confirmation of acceptance of shipments at hotels.

Yes, we automatically offer free standard shipping on orders over $35 per shipping address.

For orders under $35, it’s an additional flat-rate cost based on the weight and final destination of your order. Orders that weigh less than 1 lb. ship for a flat rate of 5.95 and orders over 1 lb. ship for a flat rate of $10.95.

Gifting

Of course! The package will clearly be marked that it is from Tabi Jet Sets. All gift orders come with a handwritten message, please make sure to include who it's to and from so that we can write that as well. :)

Never, we know our Jet Sets are purchased as gifts. We promise to never include a packing slip with any pricing!

FOR SURE! You can customize your own Jet Set at the “Build-a-Set" section on the website.

If you are looking to purchase in large quantities for a corporate event or wedding, please contact us. Our team will be happy to go over the details with you including, product selection, bulk pricing, and even branding customization.

Discounts & Returns

Of course, we love to offer discounts! We offer discount codes via email to our subscribers. Unfortunately, none of our codes are stackable (only one per order).

We create our Jet Sets to be loved by everyone and take great care to ensure everything arrives safely to its final destination. 

Understandably, turbulence may unexpectedly occur along the way.  Since we're all about being there for when it does, we offer a 30-day return/exchange policy from the shipment date for any unopened and unused purchases.


Custom orders such as letter patch bags are final sale.

If you encounter ANY problems at all, please contact our concierge team at hello@tabijetsets.com. We will absolutely work with you to GUARANTEE happiness as soon as possible.