We recommend that you double check the shipping address prior to ordering.
When an order is sent from Tabi Jet Sets, it is the responsibility of the carrier to make sure it arrives to the customer. Once delivery has been confirmed by the carrier, and the package was not received because it was either lost or stolen, we recommend contacting the carrier shown in your tracking information email to file a claim for compensation.
Please note that Tabi Jet Sets is not responsible for lost or stolen items once declared “delivered” by the delivery service, thank you for understanding.
You will be notified via email if a package was returned to us due to an incorrect address provided to us, delivery refusal by recipient or unclaimed mail. In the email, you will be given the option of providing the correct address to send the package again (please note that you will need to pay for shipping and handling) or request a refund of the cost of goods only.